Shipping policy

  1. The Delivery Charge shall be set out on the quotation and the Acknowledgement of Order and shall be part of the total price quoted to the Purchaser, except where the Purchaser is placing an Order at Chartham Vineyard’s premises and has agreed to take the goods away at that time.

  2. Chartham Vineyard will deliver the goods to UK mainland postal addresses. Delivery will be made to the address specified by the Purchaser at the time of placing the order. Chartham Vineyard reserves the right to make delivery in instalments, but if Chartham Vineyard elects to do this, there will only be a single delivery charge.

  3. Delivery will normally take place within 10 working days of the date of the Acknowledgement of Order. Chartham Vineyard will make every reasonable effort to deliver the goods within 10 working days, and unless it is otherwise agreed in writing, the Purchaser shall not be entitled to cancel the order in whole or in part on the grounds of delayed delivery howsoever caused. Nor shall the Purchaser be entitled to claim damages or compensation for delayed delivery. In the event that Chartham Vineyard is not able to make delivery within 10 working days, Chartham Vineyard will contact the Purchaser and keep him updated.

  4. If the Purchaser is not available to take delivery, Chartham Vineyard’s delivery agents will leave the goods in a safe place, provided that the Purchaser has provided instruction to Chartham Vineyard at the time of placing the order. Alternatively, Chartham Vineyard’s delivery agents will leave a card requesting the Purchaser to arrange a more convenient delivery time.

  5. All goods must be signed for on delivery by an adult (aged 18 years or over). If no-one of that age is at the address when the delivery is attempted, the goods may be retained by Chartham Vineyard’s delivery agent. In that event, the delivery agent will leave notification of attempted delivery and will telephone to reaarrange delivery. If Chartham Vineyard has to re-deliver the goods then the Purchase may incur a further delivery charge which is immediately due and payable by the Purchaser to Chartham Vineyard.

  6. Chartham Vineyard may use any method of transport for delivery and the goods shall be at Chartham Vineyard risk during transit.

  7. A clear receipt for the goods shall be sufficient evidence that the goods have been delivered in satisfactory condition.